Great food at a very reasonable price, fast service and friendly employees. We have eaten at Chen's for 25 years and have never been disappointed in the food or service. Usually get the chicken chow mein with fried rice. and I hope I can warn as many away from their doors as possible. It's just as simple as this - if you screw up, make it right. but this quality of product - this type of cowardice - this type of disregard for customer service is never acceptable. A bad meal now and again is just par for the course. I told him I knew it wasn't his fault, but I'd never be back - and I'd be certain to tell as many people as I possibly could. I reminded them how much business they get from me and my family - and he said "Oh I know, I recognize you" and that this was BAD BUSINESS. and it probably cost them 50 cents to make. I calmly told him, while making eye contact with the wimp in the kitchen through the curtain that this was all over a $5.00 lunch which now cost me my entire lunch time, two trips worth of gas. I'd rather eat my own foot than what I imagined would be coming out of the kitchen at that point. So he said he was just going to buy me my lunch. He goes back to the chicken$hits in the kitchen and tried to reason with them. I had offered to bring it back - twice - and was told no - twice. they wouldn't have seen it had I just taken the credit and B.
Well, don't ya know, now the cowards in the kitchen - who would not come out and handle it themselves - and even CALLED him on the PHONE at one point in order to avoid talking to me, made this poor guy tell me that NOW they wanted to see the food. no bag on the counter and the guy is pretty red-faced and looking mighty uncomfortable. As I enter the door, I know something's wrong. So, I get in my car and drive back again. I asked - again - if he wanted me to bring back the lunch. and hopefully DOES have veggies (although I'm figuring it's a crap shoot by this point). He said that was fine, suggested shrimp with veggies - which does NOT have breading.
they were going to give me a credit for a lunch at another time - meaning they would never see the state of this lunch in order to give me another. If they were willing to give me a new lunch at another time, why didn't I just drive up there and get it now so I have something to eat. I had nothing to eat at this point and B. And all I had to do was call back and my number which was "registered in their phone" would let them know I had that credit coming. I asked him, "What kind of discount?" Back on hold. He came back and told me I had a "discount" on the next lunch. He told me that I didn't need to do that. At this point (and this is important), I say to him "I can bring it to you and show you." Now, I'm "fairly" pleasant during all this, but it's easy to hear/tell.
I told him I had just purchased a lunch of breading and rice. and that I was having trouble finding much shrimp at all! I proceeded to pull the breading off all the shrimp, and I found, I'd estimate, an equivalant to 2 tablespoons of shrimp encased in about 1 1/2 cups of breading. I then told him that I, as we were talking, had begun to peel the nasty, crusty breading off the shrimp. I told him, had I known there were no veggies, I wouldn't have ordered it. Further, I had been told there were MORE veggies in the s&s shrimp. Then I told him there's nothing that indicated there are no vegetables in the lunch orders on their website. He told me that there no vegetables in the lunch order. I told the guy who answered the phone (the same guy who waited on me when I went to pick it up). I'm in there often, this isn't usually a problem I encounter. As I looked over the five pieces of shrimp and the mound of white rice, I noticed that the breading on the shrimp was beyond old. I got back to work, opened my lunch and found no vegetables. So I drive up there on my lunch, and picked up my order. I've gotten it before, because, in the past, I have ordered the sweet and sour chicken, and when I questioned the lack of vegetables, I was told I would get more veggies if I ordered sweet and sour shrimp. I just ordered a sweet and sour shrimp lunch. All in all, if you're looking for some decent delivery chinese, this is it for great Chinese food and skip CHEF CHEN'S! YUCK!!! The owners and employees must post the 5 star reviews! Go to Chen's restaurant on North Second St. Sadly, there wasn't anything good about this meal. My "chicken chow mien" was a bowl filled with uncooked onions, 4 thin slivers of celery, and a few suspiciously hard to identify pieces of meat covered with a flavorless tan water. This place is terrible! We couldn't believe how poor the quality was.
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